Booking has been confirmed

This page was built due to the unreasonable amount of confusion caused by booking through any third parties such as TripAdvisor, Booking.com, Viator, or Groupon. There are no discounts offered anywhere online. So, it does make sense to book directly through us.

  • 99% of our customers that booked an incorrect date or could not find us, booked through TripAdvisor. My theory is that they encourage customers to book a number of tours at once without requiring payment and they do not send enough reminders encouraging you to cancel before they charge you.
  • TripAdvisor blocks our automated communication in a number of different ways. This makes it difficult to automate effective communication you need for your tours
  • Expedia, TripAdvisor, hotels.com are all huge corporations that do not care about customer service. WE DO!
  • WE NOW OFFER A 24-HOUR CANCELLATION POLICY WITH A 50% REFUND IF CANCELED WITHIN 24 HOURS.
  • THE ABOVE 50% REFUND IS NOT AVAILABLE TO TRIPADVISOR BOOKINGS

Click the links for a google map

Manatees and Mangroves Kayak Tour – We are located inside the Port of the Islands Everglades Adventure Resort. 25000 Tamiami Trail East Naples, FL 34114

Dolphin & Manatee Boat Tour – Same Location as above

East River Everglades –  There is no address here. This launch site is located 5 miles east of our office at the Port of the Islands Everglades Adventure Resort.

If you booked through TripAdvisor or any other third party you must cancel directly through them. Again, their policies make running our business much harder than it should. They take a large percentage of your payment, and they don’t pay us until the 9th of the month after your tour. They force us to log in to a different system to communicate with our customers and if we need to contact them it is always overseas and very difficult to communicate with them.

For that reason we highly recommend you book directly through our website.

If you booked through our website simply reply to your confirmation email or text message asking us to cancel.

We do require cancelations via email or text message. This will timestamp and record our communications.

If you booked with TripAdvisor, Viator, Groupon (our tours are listed here but not discounted), The Mariot, or any other third-party websites you MUST CONTACT THE COMPANY YOU BOOKED THROUGH.  

If you booked directly through us simply reply to your confirmation email or our confirmation text messages asking us to cancel or reschedule. As long as you are outside of our 24-Hour cancelation policy we will cancel without question and issue a refund immediately.

THIS IS NOT A VALID EXCUSE FOR RECEIVING A REFUND IF YOU DO NOT SHOW UP FOR YOUR TOUR!

As of March 1st, 2022 I performed a test booking through TripAdvisor. The confirmation email in your inbox will look like this.

Tripadvisor

Your reservation, 12345590

Here are the details…

This is all I can say about their emails. If you entered in your correct email you did receive an email from them. At the time of my test booking, you are supposed to receive a reminder text and at least one email.

!!!!!!!!!!!!!!!PLEASE, CHECK YES TO RECEIVE TEXT MESSAGES FROM THEM!!!!!!!!!!!!!!!!!!

On March 1st, 2022 I performed a test booking and selected pay later and selected to receive text reminders. The confirmation email stated I won’t receive my tickets until I’m charged. PLEASE, BE AWARE THOSE TICKETS HAVE INFORMATION NEEDED FOR THE TOUR.

I’m going to assume I will receive a text from them 24-48 hours before the tour. However, knowing how TripAdvisor operates like all other horrible corporate companies, I am going to assume you won’t receive your text reminder until after they charge you for the tour.

  • If you booked through TripAdvisor we are concrete on their cancelation policy
  • If you booked directly through our website we offer a 50% refund if you are inside 24 hours of your tour.
  • If you booked directly through us you have already received a text message and an email with very detailed information.
  • You can reply to either the text or email and we are very quick to respond from 7:00 am to 7:00 pm