Frequently Asked Questions

Where do we meet?

• Frisco Bay Marina 267 Marina Rd Frisco, CO 80443
• We are located past the main buildings at the end of the Sand Beach. We have two kayak racks and one medium size white shed. Look for the “kayak tours” sign.
• There is paid to park at the marina. DO NOT FORGET TO PAY THIS, THEY STRICTLY MONITOR IT!
• Marina parking details and rates:
  • First 30 minutes free
  • Monday to Thursday from 10:00 am to 5:00 pm – $.75/half hour with a $10.00 maximum
  • Friday through Sunday and holidays from 10:00 am to 5:00 pm – $.75/ half hour for the first 3 hours, $2.50 a half hour thereafter with a $15.00 maximum

What should we wear?

• It is ok to wear just about any type of clothing however, Dillon Reservoir is very cold and cotton clothing does not insulate when it gets wet. Below is a list of the recommended clothing.
  • Long sleeve synthetic shirt, think fishing shirt or work out shirt
  • Water Shoes or Sandals – I prefer shoes some guides wear outdoor style sandals. I wear shoes because they provide more protection when we unload kayaks. They also provide padding between your heel and the plastic kayak. You can wear any type of footwear or nothing at all. Just know that whatever you wear will get a little wet and dirty. You will enter the kayak from dry land.
  • Rain Jacket or Light Fleece – It is recommended to bring a light rain jacket. Rain jackets will not only keep you dry, but they will cut the wind. Rain jackets keep you dry from rain and waves. If you are not prepared we do provide rain jackets and fleeces. Please request one before getting in the kayak.

Do we cancel for rain or bad weather?

• WE ONLY CANCEL TOURS DUE TO UNSAFE CONDITIONS. LIGHTNING, AND HIGH WIND. WE DO NOT CANCEL DUE TO RAIN
• Guests are encouraged to check the HOURLY FORECAST for Frisco, CO before booking a tour, ESPECIALLY IF YOU ARE INSIDE OUR 48-HOUR CANCELLATION PERIOD. You are able to see up to 48 hours in advance a detailed picture of what to expect.
• If you have booked a tour well in advance we will send you a reminder email 36 hours before your tour. This gives you 12 hours to cancel or reschedule with no fee. Once within 24-hours of the tour, it is our decision to cancel for a refund due to weather.
• If you don’t like the forecast and this process please, cancel your tour 48 hours in advance.
• We will often cancel tours only 1-HOUR IN ADVANCE due to our frequently changing weather.
• WE WILL CANCEL DUE TO LIGHTNING AND HIGH WINDS. WE WILL NOT CANCEL DUE TO RAIN.
• Typically rain doesn’t occur in the mornings and when it does rain it doesn’t usually last long. We will kayak through light rain. We will not kayak during downpours.
• It is important to wear synthetic-type clothing. It will dry much quicker and will keep you warm when it’s wet. Cotton does not keep you warm when it’s wet.

Can I bring my pet?

• NO, there are a number of reasons for this
  • Other customers might be allergic
  • If you tip over our guides are not trained to rescue dogs
  • Some dogs will attack people when they approach their owner.
• I grew up with dogs and everyone in my family owns one. I have experienced multiple situations where the friendly dog will bite a person if they approach their owner in a strange situation, like when they are sitting in the owner’s lap or when your guide needs to help you with your kayak seat or foot pedals.
• NO DOGS ALLOWED!
• Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities Our guides will ask you the legal questions stated on the ADA website to ensure your dog is in fact a legally certified service animal.
• Just like our guests your dog will be required to wear a properly fitted life jacket.
• Our guides often bring them to work. While on the water they are left in a car parked in the shade with the windows down. If you park in the shade and your windows are down it is very comfortable. Rarely do our highs get over 80 degrees in the sun. In the shade, it will be closer to 70 degrees.

What is the Cancellation Policy?

• 24 hours with additional details.

Why tandem kayaks on Dillon Reservoir?

• Dillon Reservoir is as cold as any body of water I’ve worked on, even in Maine. It can also get as rough and windier than most places I have ever been.
• During the majority of our tours, some guests will be ok kayaking a single and we schedule our tours during the calmer parts of the day. However, on rare occasions we see 30-60 mph winds come out of nowhere. We call these microbursts and we have witnessed them capsize sailboats anchored with their masts down.
• We will use single kayaks for odd-numbered reservations, but we do not allow multiple single kayaks on our tours. Plain and simple it’s safer to put as many people as possible in two-person kayaks.

What is the age limit and why?

• Family Tour – 6 and up. You must have children to book this tour.
• Island Tour – 8 and up. There must be at least one capable adult kayaker per kayak on the Island Tour.
• Sunset Tour – 16 and up
• Our Family Tours are designed for large families with children. It’s 2 hours long, and we believe that is a good threshold before a child freak out.
• Our Island Tour has one long crossing and we can encounter wind on the crossing. We expect all guests to be capable of kayaking this distance and crossing this bay. We don’t believe younger children have the attention span for this tour, and younger children only add weight to your kayak with zero paddling help.
• Our sunset tour age limit is set so adult customers know with 100% certainly there won’t be any younger children on the tour. It can also be chilly and windy. Not a great environment for children.